General Terms and Conditions

LOLA Waldgut GmbH & Co. KG (hereinafter referred to as the “Hotel”)

§ 1 Scope

These General Terms and Conditions apply to contracts for the temporary rental of hotel rooms for accommodation purposes, as well as all related services and deliveries provided by the Hotel to the guest (hereinafter referred to as the “Customer”).
Deviating terms and conditions of the Customer shall not apply unless expressly accepted in writing by the Hotel.

§ 2 Conclusion of Contract

The contract is concluded when the Hotel accepts the Customer’s request.
Bookings can be made in writing, by telephone, by e-mail, or through booking platforms.
The contracting party is the Customer, regardless of the method of booking.
If a third party makes a booking on behalf of the Customer, that party is jointly and severally liable with the Customer for all obligations arising from the accommodation contract.

§ 3 Services, Prices, Payment, Set-off

The Hotel is obligated to provide the rooms booked by the Customer and to render the agreed services.
The Customer is obligated to pay the agreed or applicable prices of the Hotel for room rental and any other services used.
All prices include the applicable statutory value-added tax (VAT).
The Hotel is entitled to request an appropriate advance payment or security deposit at the time of contract conclusion or thereafter.
The Customer may only offset or reduce the Hotel’s claim with undisputed or legally established claims.

§ 4 Cancellation by the Customer / Failure to Use Services

Cancellation by the Customer of the contract concluded with the Hotel requires the Hotel’s written consent.
If cancellation is made in due time, no cancellation fees will apply. The date on which the cancellation notice is received by the Hotel is decisive.
If the cancellation is not made in due time or if the Customer fails to appear, the Hotel is entitled to charge the agreed price less any saved expenses. Guideline rates for cancellation fees (unless otherwise agreed):

• Up to 7 days before arrival: free of charge

• 6 to 2 days before arrival: 50% of the total agreed price

• 1 day before arrival: 80% of the total agreed price

• No-show: 100% of the total agreed price

The Customer retains the right to prove that the Hotel suffered no loss or a significantly lower loss.

§ 5 Withdrawal by the Hotel

If an agreed or requested advance payment is not made, the Hotel is entitled to withdraw from the contract.
The Hotel is also entitled to withdraw from the contract for justifiable reasons, such as:

• Force majeure or other circumstances beyond the Hotel’s control that make performance impossible,

• Rooms booked under misleading or false information of essential facts,

• The Hotel has reasonable grounds to assume that the use of the Hotel’s services may jeopardize its smooth operation, security, or public reputation.

§ 6 Room Availability, Handover, and Return

Booked rooms are available to the Customer from 3:00 p.m. on the agreed arrival day.
On the agreed departure day, rooms must be vacated and made available to the Hotel no later than 11:00 a.m.
A later departure may be arranged with the reception and will incur an additional charge.

§ 7 Liability of the Hotel

The Hotel is liable for its obligations under the contract with the due diligence of a prudent merchant.
Liability for damages resulting from force majeure, strikes, or other circumstances beyond the Hotel’s control is excluded.
The Hotel is liable for items brought onto the premises only in accordance with statutory provisions (§§ 701 et seq. of the German Civil Code – BGB).
If a parking space is provided to the Customer in the hotel garage or parking lot, even for a fee, this does not constitute a safekeeping agreement. The Hotel is not liable for the loss or damage of parked vehicles.

§ 8 Data Protection

The Hotel processes personal data of the Customer in accordance with applicable data protection laws (in particular the GDPR and the German Federal Data Protection Act – BDSG).
Further information is provided in the Hotel’s privacy policy available on its website.

§ 9 Final Provisions

Changes or additions to the contract, the acceptance of the offer, or these Terms and Conditions must be made in writing.
Place of performance and payment is the registered office of the Hotel.
Exclusive place of jurisdiction – insofar as legally permissible – is the registered office of the Hotel.
German law shall apply.
Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.